iTunes: Still Busted

In today’s New York Times, Farhad Manjoo bemoans Apple’s design doldrums. As evidence, he points to the new iPhone 7 and 7 Plus, as well as other products such as the Apple Watch and Apple Music. But what about iTunes? For years, this product has been broken. It’s fat and out of control; every time I use it, I have trouble with some aspect of it, whether it’s navigation, permissions, or some other odd thing. Maybe Apple has given up on iTunes and thinks it is no longer relevant in this era of on-demand music services like Spotify. (As for Apple Music, who cares?) Most consumers might agree. Nevertheless, Apple, where’s the pride? iTunes is standard-issue software on every Mac and iPad in the universe. It should be embarrassing – mortifying – to Apple that it can’t get iTunes right.

Nothing to See Here

Penny Kim’s Medium post entitled “I Got Scammed by a Silicon Valley Startup” has set off a firestorm of debate on Hacker News. Now, The New York Times has written about mismanagement at Kim’s former company (WrkRiot) as if it were symptomatic of Silicon Valley startup life. The truth is that the practices described in her article should have immediately set off alarm bells no matter where the company was located. This fraud is not specific to Silicon Valley: it’s the story of a con man who used his flash and dazzle to destroy others’ dreams. Also, WrkRiot never commanded any influence in Silicon Valley – no VC investors, no big brand customers, no superstar engineers, nothing. The only compelling aspect of the story might be the observation that even even the best and the brightest can fall for a con. But is this news? Don’t get me wrong. I can see why the Times ran this story: it’s clickthrough bait. But I think we all need to move past this idea of Silicon Valley exceptionalism. We all know deep down that Silicon Valley is no better or worse than the rest of the world. Why do we then act so surprised when bad things happen to good people? Let’s move on, people. Nothing to see here.