iTunes: Still Busted

In today’s New York Times, Farhad Manjoo bemoans Apple’s design doldrums. As evidence, he points to the new iPhone 7 and 7 Plus, as well as other products such as the Apple Watch and Apple Music. But what about iTunes? For years, this product has been broken. It’s fat and out of control; every time I use it, I have trouble with some aspect of it, whether it’s navigation, permissions, or some other odd thing. Maybe Apple has given up on iTunes and thinks it is no longer relevant in this era of on-demand music services like Spotify. (As for Apple Music, who cares?) Most consumers might agree. Nevertheless, Apple, where’s the pride? iTunes is standard-issue software on every Mac and iPad in the universe. It should be embarrassing – mortifying – to Apple that it can’t get iTunes right.

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